4.7 Create Sibling Lead Event “Send E-Mail”

Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.

Actor/Role: CC&B

Description: If customer's e-mail address is available in CC&B, CC&B creates sibling lead event “Send E-mail”.

Entities to Configure

•	Lead Event Type

•	Message Category, Message Number

Business Objects

•	C1-LeadEvent

•	C1-LeadEventType

•	C1-LeadEvtTypeUseCustomerPref

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LECMRKPF - Customer Communication Preference Notification